IT Systems and Operational Technology Admin

COME MAKE THE IMPOSSIBLE LOOK EASY

BUILD WITH PEOPLE WHO CARE, GROW WITH A TEAM THAT DELIVERS

TouchPad Electronics is the place that most people have looked for when searching for a great place to work. The environment is very friendly. The business is driven to develop people and help advance them as far as they would like to go. Our focus is developing life time careers. We invest in people because people are what matters the most. Our culture is one of continuous improvement and constant development. We strive for the highest quality and the best on-time delivery in the biz. No one in the electronics industry does what TouchPad can do, to the level we do it at. Come and join a team that is doing great things! If growing your knowledge and developing a life time career are important to you, send us your stats.

TouchPad Electronics LLC. is an advanced solutions provider in electronics assembly, initially specializing in electrical engineering and PCB layout design. We expanded our services and invested in customized software for job cost and performance tracking. With significant growth, ISO certification, and facility expansions, TouchPad has improved our capabilities and efficiency. We prioritize quality, service, and customer care while creating exciting growth opportunities for our employees.

WORK ENVIRONMENT:

• On-the-job training
• Lively atmosphere
• Casual work attire

The IT Systems and Operational Technology Admin role is responsible for supporting the company’s IT and manufacturing technology, ensuring reliable, secure, and effective operation of systems, equipment, and infrastructure.

KEY DUTIES AND RESPONSIBILITIES:

• Maintain and troubleshoot OT systems, production computers, and network infrastructure to maximize reliability and minimize downtime.
• Coordinate with equipment manufacturers and vendors on machine commissioning, upgrades, relocations, and IT-related issues.
• Provide end-user support for computers, peripherals, mobile devices, onboarding, workstation deployments, and hardware replacements.
• Plan and implement IT infrastructure projects, including manufacturing networks, AV systems, cabling, racks, and technology installations.
• Coordinate with third-party IT providers on infrastructure maintenance, upgrades, procurement, and technology lifecycle planning.
• Maintain technical documentation, including network diagrams, system configurations, software licensing, and standard operating procedures.
• Manage IT asset inventory, including hardware, network equipment, software licenses, warranties, and replacement schedules.
• Document troubleshooting activities, recurring issues, and system changes to support continuous improvement.
• Configure and support customer-provided systems used for manufacturing, testing, and validation activities.
• Support secure connectivity between customer equipment and company systems and troubleshoot integration issues.
• Support preventive maintenance of equipment computing components, software, and systems.
• Ensure IT activities comply with company safety, quality, regulatory, and documentation requirements.
• Provide cross-functional IT support and assist with projects as needed.

QUALIFICATIONS:

• Associate degree in Information Technology, Computer Networking, Computer Science, or equivalent experience.
• 3+ years of hands-on IT support experience desired.
• Experience supporting Windows desktop operating systems.
• Basic understanding of TCP/IP networking, switches, VLANs, and wireless networking.
• Experience installing and troubleshooting PC hardware.
• Strong organizational and documentation skills.
• Excellent communication and customer service abilities.
• Ability to prioritize multiple tasks in a fast-paced manufacturing environment.

ENVIRONMENTAL AND PHYSICAL REQUIREMENTS:

• Regular standing, sitting, use of hands/fingers to perform daily assigned work tasks, and verbal communication.
• Occasional stooping, kneeling, or crouching.
• Infrequently lifting and/or moving up to 50 pounds; lifting and/or moving weights more than 100 pounds with the use of a pallet jack.
• Strong visual abilities required for close proximity viewing, color identification, depth perception, and ability to adjust microscope focus.
• Exposure to moving mechanical parts and moderate noise level.

We proudly offer the following benefits to our full-time employees:

• Medical plans
• Employer HSA contribution
• Dental and Vision plans
• Voluntary Life insurance plan
• Employee Assistance Programs
• Paid Time Off
• Professional Development
• 401(k) retirement plan
• Strong team atmosphere with a commitment to excellence

Job Type: Full-time

Experience:

• Manufacturing: 1 year (Required)
• IT: 1 year (Required)

Ability to Commute:

• Mukwonago, WI 53149 (Required)

Work Location: In person