Business Development Representative

COME MAKE THE IMPOSSIBLE LOOK EASY

BUILD WITH PEOPLE WHO CARE, GROW WITH A TEAM THAT DELIVERS

TouchPad Electronics is the place that most people have looked for when searching for a great place to work. The environment is very friendly. The business is driven to develop people and help advance them as far as they would like to go. Our focus is developing life time careers. We invest in people because people are what matters the most. Our culture is one of continuous improvement and constant development. We strive for the highest quality and the best on-time delivery in the biz. No one in the electronics industry does what TouchPad can do, to the level we do it at. Come and join a team that is doing great things! If growing your knowledge and developing a life time career are important to you, send us your stats.

TouchPad Electronics LLC. is an advanced solutions provider in electronics assembly, initially specializing in electrical engineering and PCB layout design. We expanded our services and invested in customized software for job cost and performance tracking. With significant growth, ISO certification, and facility expansions, TouchPad has improved their capabilities and efficiency. We prioritize quality, service, and customer care while creating exciting growth opportunities for our employees.

WORK ENVIRONMENT:

• On-the-job training
• Lively atmosphere
• Casual work attire

About the Role

The Business Development Representative is responsible for generating new business opportunities for TouchPad’s PCBA manufacturing services by identifying, qualifying, and pursuing prospective customers, and by supporting the sales team in converting those opportunities into long-term partnerships.

KEY DUTIES AND RESPONSIBILITIES:

• Identify and research prospective customers in target industries (such as industrial, medical, aerospace and defense, automotive, and consumer electronics) that need PCB assembly, box build, and related services.
• Generate leads through outbound calls, emails, LinkedIn outreach, trade shows, industry events, and referrals.
• Qualify inbound inquiries and website leads, and schedule discovery calls and facility tours for the sales team.
• Understand customer needs, including volumes, technology requirements, certifications, and timelines, and match them to TouchPad’s capabilities.
• Coordinate with Engineering, Quality, Purchasing, and Production to gather the information needed to prepare accurate RFQs and quotes.
• Review customer BOMs, Gerber files, and assembly drawings at a basic level to support quoting, and escalate technical questions to Engineering.
• Follow up on quotes, track their status, and work with customers to move them through to purchase orders.
• Maintain accurate records of leads, contacts, opportunities, and activity in the CRM, and report on pipeline progress.
• Support customer relationships through onboarding, new product introduction (NPI) handoffs, and regular check-ins.
• Monitor industry trends, competitors, and market opportunities, and share insights with the leadership team.
• Represent TouchPad at trade shows, conferences, and customer meetings.
• Communicate among sales, quality, production, and engineering groups to ensure customer expectations are met.
• Comply with all ISO 9001:2015, 5S, and other applicable standards.

QUALIFICATIONS:

• Associate’s degree or 5+ years of work experience (Bachelor’s degree in business, marketing, engineering, or a related field preferred)
• Experience in business development, inside sales, or account management, ideally within electronics manufacturing, EMS, or a related technical industry
• Working knowledge of PCB assembly, SMT, through-hole, and box build processes (or a strong willingness to learn)
• Excellent verbal and written communication skills
• Proficient in MS Office applications; experience with a CRM system preferred
• Ability to display confidence and positivity
• Attention to detail and ability to handle multiple tasks and priorities
• Self-motivated and able to work independently with minimal supervision
• Ability to act with integrity and commit to behaving ethically and morally showing consistency in actions, values, principles, and expectations in alignment with the organization’s mission, vision, values, and pillars

ENVIRONMENTAL AND PHYSICAL REQUIREMENTS:

• Regular sitting, standing, use of hands/fingers for computer work, and verbal communication.
• Occasional walking through the production floor, including exposure to moving mechanical parts and moderate noise levels.
• Infrequently lifting and/or moving up to 50 pounds (such as sample boards and trade show materials).
• Occasional travel for customer visits and trade shows.

We proudly offer the following benefits to our full-time employees:

• Medical plans
• Employer HSA contribution
• Dental and Vision plans
• Voluntary Life insurance plan
• Employee Assistance Programs
• Paid Time Off
• Professional Development
• 401(k) retirement plan
• Strong team atmosphere with a commitment to excellence

Job Type: Full-time

Experience:

• Business development, inside sales, or account management: 2 years (Required)
• Electronics or PCBA manufacturing: 1 year (Preferred)

Ability to Commute:

• Mukwonago, WI 53149 (Required)

Work Location: In person